About OCM

Engineering
Every client has a dedicated lead engineer. When we come to your site it will usually be this dedicated engineer. Sometimes it is one of our specialist engineers eg a VoIP specialist depending on the reason for the visit. OCM have helpdesk, onsite, and specialist engineering teams.
 
Network Operations Centre ( NOC )
Our NOC is staffed by 600  professionals 24 hours a days, every day. The NOC utilises our monitoring/alerting /patch management /backup platforms to ensure the smooth operation of our clients infrastructure.
 
We can offer 24 hour support to critical systems
 
Technology
OCM have an advanced IT automation platform that integrates monitoring, alerting, ticketing, patch management, asset inventory, asset change, security, backup and reporting . This platform is in a fault tolerant data centre.

Account Managers
All clients have an account manager. Our account manager’s job is gain an in depth knowledge of our clients business to ensure that, relevant and pertinent advice is always given, our clients are kept informed as to any projects or issues. Furthermore, they will also ensure rapid and effective liaison between the client and our engineering team and be a central point of contact for the client.
 
Communication
Good communication is the key.
Our clients are provided with a non chargeable helpdesk and, where appropriate, an out of hours contact facility.
Support requests can be raised 24/7 by email and through a dedicated client web portal.
During the lifecycle of a support incident clients are kept informed of progress from initiation to completion at each stage.