Our promise

 

     

We will not recommend or supply a solution that is first generation with
you as a beta tester for the developer.

We will not recommend or supply a solution that prevents you from
getting 2nd or later year support from any another party.

We will provide you with full cost breakdown and highlight any ongoing
licence costs

      
     
 

Elastix


Elastix is a software phone system  that integrates the best tools available for Asterisk-based PBXs into a single, easy-to-use interface. It also adds its own set of utilities and allows for the creation of third party modules to make it the best software package available for open source telephony.
Elastix was one of the first Asterisk based distributions that has integrated functionality that is specifically designed for the call centre environment. The call center module can handle incoming and outgoing campaigns. Some features are:


    Open Source Predictive dialer
    Support for Do-Not-Call List
    Support for incoming and outgoing campaigns
    Forms can be associated to a campaign and designed through an Web wizard
    A "script" can be associated to a campaign
    Agent console
    Support for various types of breaks
    Advanced Reports

OCM Communications can advise, design and implement a solution based upon Trixbox  for your company.

Depending on your company size we will advise on hardware and for the smaller business we can can host your dedicated  Trixbox installation on our infrastructure in a dedicated datacentre.