Voip Features


All our phone systems have the following features :-


     

     Multiple inbound phone lines (from multiple technologies including Analogue, ISDN2, ISDN30 and IP Trunks) 
IP Phone extensions
Native SIP based and also legacy analogue (using a gateway) 
Call Hold, Transfer (blind or attended), Pickup, Park, Forwarding (on busy, no answer or unconditional) 
Call logging
Call recording
Multiple call queues with position and estimated hold time announcements 
Multiple call groups for extensions and external phone numbers for call distribution 
Voicemail per extension
Accessible by phone, web or email 
Multi-level automated
attendants for routing of calls more efficiently (i.e. press 1 for etc...) 
Multiple music on-hold tracks and categories using MP3's 
Call detail reporting 
Easy web interface for administration 
Web based Operators
console 
Fax to email (ISDN30 versions) 
Up to 8 hours of recording for messages and announcements 
Advanced call routing using flexible call rules (route based on number called and person calling) 
Media Link—connect multiple managers together across multiple sites providing one large integrated phone    system across multiple sites/locations 
Remote teleworker support with dynamic agent log-in 
Conference Server for larger multi-way conferences 
Interactive extension directory lookup service 
Support for e164 directory number lookups, so if a number has an Internet connection it will send the call direct for free.  
Support for Enum