Core Business
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| Our core business is supporting your | |
| communication systems. | |
| Our clients demand, and we deliver, a | |
| reliable, effective and quick response | |
| to their issues. | |
| Every business is different and | |
| therefore your requirements will be | |
| different from our existing clients. | |
| Every client has a level of service that | |
| is designed to meet their exact | |
| requirements with flexibility to change | |
| as you change. | |
| Our support is delivered by experienced | |
| engineers, by telephone, remote login | |
| and on site.This support is available on | |
| a 24/7 basis. | |
| Our Network Operations Centre | |
| (NOC) is manned 24/7 and has | |
| over 400 engineers. We monitor | |
| our clients systems 24 hours a day, | |
| 7 days a week and react to your | |
| problems before you even know | |
| they exist! | |
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Voip Features
All our phone systems have the following features :-
| Multiple inbound phone lines (from multiple technologies including Analogue, ISDN2, ISDN30 and IP Trunks) IP Phone extensions Native SIP based and also legacy analogue (using a gateway) Call Hold, Transfer (blind or attended), Pickup, Park, Forwarding (on busy, no answer or unconditional) Call logging Call recording Multiple call queues with position and estimated hold time announcements Multiple call groups for extensions and external phone numbers for call distribution Voicemail per extension Accessible by phone, web or email Multi-level automated attendants for routing of calls more efficiently (i.e. press 1 for etc...) Multiple music on-hold tracks and categories using MP3's Call detail reporting Easy web interface for administration Web based Operators console Fax to email (ISDN30 versions) Up to 8 hours of recording for messages and announcements Advanced call routing using flexible call rules (route based on number called and person calling) Media Link—connect multiple managers together across multiple sites providing one large integrated phone system across multiple sites/locations Remote teleworker support with dynamic agent log-in Conference Server for larger multi-way conferences Interactive extension directory lookup service Support for e164 directory number lookups, so if a number has an Internet connection it will send the call direct for free. Support for Enum | |||||