Core Business
| |
| Our core business is supporting your | |
| communication systems. | |
| Our clients demand, and we deliver, a | |
| reliable, effective and quick response | |
| to their issues. | |
| Every business is different and | |
| therefore your requirements will be | |
| different from our existing clients. | |
| Every client has a level of service that | |
| is designed to meet their exact | |
| requirements with flexibility to change | |
| as you change. | |
| Our support is delivered by experienced | |
| engineers, by telephone, remote login | |
| and on site.This support is available on | |
| a 24/7 basis. | |
| Our Network Operations Centre | |
| (NOC) is manned 24/7 and has | |
| over 400 engineers. We monitor | |
| our clients systems 24 hours a day, | |
| 7 days a week and react to your | |
| problems before you even know | |
| they exist! | |
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VoIP Myths
There are a number of myths about VoIP systems and calls.
You must get new phone numbers
WRONG, you can utilise your existing company numbers, direct dials etc. OCM can port your numbers across.
You cannot have your company number displayed to people you call
WRONG, you can have any number you desire displayed on outgoing calls.
You can only call other VoIP users
WRONG, you can call any land line or mobile anywhere in the world.
VoIP call quality is poor
WRONG, the sound quality of a VoiP call is at least as good as traditional phone lines and normally is better.
VoIP systems are unreliable
WRONG, all our systems are designed with inherent fault tolerance and are more robust and reliable than traditional proprietary systems.
If your internet fails you cannot make or receive calls
WRONG, OCM can configure your system to fail over to traditional phone lines and/or mobiles in the event of a problem. In addition, multiple internet connections/providers can be supported.
VoIP is not widely adopted
WRONG, BT currently estimates that 50% of small to medium business already use VoIP.